Training on ‘Customer Service Management’

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Institutional Quality Assurance Cell (IQAC) organized a training program on ‘Customer Service Management’ for administrative staff on Saturday, 21 July, 2018 at the Faculty Lounge of North South University.

A total number of thirty participants from various departments of NSU were selected for this intensive training program. The training was facilitated by a professional trainer, Mr. Md. Mayen Uddin. He discussed the key elements of customer service, ways to make first impression to a customer, conflict resolution, telephone etiquettes, email handling, ways to communicate with dissatisfied customer, do’s and don’ts in communication, customer service formula and similar related topics. The training was conducted in two slots with two separate batches.

The sessions were interactive and the participants enjoyed and learned a lot throughout the training program. They thanked IQAC for organizing this type of training and suggested to arrange similar trainings in future.